Storage Finchley Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Finchley provides storage, removal, packing, transportation and related services within the United Kingdom. By making a booking, using our website or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company that requests or receives services from Storage Finchley.
Services means any storage, removal, packing, loading, unloading, transportation, delivery, collection, or related services supplied by Storage Finchley.
Goods means the items of property which are the subject of the Services.
Contract means the agreement between Storage Finchley and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.
2. Scope of Services
Storage Finchley provides domestic and commercial storage and removal services, including local and longer-distance transportation within the United Kingdom. The precise scope of the Services will be as set out in the quotation or confirmation of booking issued to the Customer.
Any additional services requested after a booking has been confirmed, such as extra packing, additional pick-up or drop-off locations, or changes to access arrangements, may be subject to extra charges and to availability of resources.
3. Booking Process
All service requests are subject to availability and must be confirmed by Storage Finchley. A booking is not considered accepted until we have issued a written confirmation of booking or other clear confirmation to the Customer.
The Customer must provide accurate and complete information when requesting a quotation or making a booking, including but not limited to:
The collection and delivery addresses and any access restrictions.
Details of the Goods, including approximate quantities, sizes and any particularly heavy, fragile or high-value items.
Any time constraints, parking restrictions or building regulations relevant to the performance of the Services.
Storage Finchley relies on the information supplied by the Customer. If information is incomplete or inaccurate, we may adjust the charges, amend the Services or, in some cases, refuse to carry out the work.
We may conduct a pre-move survey, either in person or remotely, to assess the volume and nature of the Goods and to confirm the scope of the Services and applicable charges.
4. Quotations and Charges
Unless otherwise stated, all quotations are estimates based on the information provided by the Customer at the time of quotation and on our standard rates. Quotations do not include customs duties, parking charges, tolls, congestion charges, or any third-party fees unless expressly stated.
We reserve the right to revise quotations or apply additional charges if:
The information provided by the Customer was inaccurate or incomplete.
The Customer requests changes to the Services, including date, time, addresses or scope.
Delays occur outside our reasonable control, such as waiting for access, keys or paperwork.
Access is restricted or difficult, requiring additional time, equipment or personnel.
Additional Goods are included that were not originally stated or assessed.
Our current schedule of charges is available on request and may be updated from time to time. All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
5. Payments and Invoicing
Unless otherwise agreed in writing, payment terms are as follows:
For removal and transportation services, a deposit may be required at the time of booking, with the balance due no later than the day of service, prior to unloading or completion.
For storage services, initial storage fees are payable in advance, with ongoing fees payable monthly in advance or as otherwise stated in our invoice.
Payment must be made using a method accepted by Storage Finchley. The Customer is responsible for ensuring that payments are made in full and on time.
If payment is not received when due, we may:
Refuse to carry out or complete the Services.
Retain possession of the Goods until all outstanding sums are paid in full.
Apply reasonable late payment charges or interest in accordance with applicable law.
For storage arrangements, failure to make payment on time may lead to suspension of access or termination of storage, and we may exercise a lien over the Goods until all outstanding sums have been satisfied.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving us notice in writing, subject to the following provisions.
Where the Customer cancels a removal or transportation service:
If cancellation is notified a reasonable time in advance of the agreed service date, any deposit may be refundable, subject to any administrative costs already incurred.
If cancellation is notified closer to the service date, or on the day of service, we may retain some or all of the deposit and may charge a cancellation fee to cover costs and loss of opportunity.
Specific cancellation timeframes and applicable charges will be set out in the quotation or confirmation of booking where possible.
Any amendments to dates, times, locations or scope of work are subject to availability and may result in adjusted charges. If we are unable to accommodate a requested change, the original booking and applicable cancellation terms will remain in effect unless otherwise agreed in writing.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that the Goods are properly prepared and packed, unless we have agreed to provide packing services.
Providing suitable access at collection and delivery points, including any necessary permissions, parking arrangements or permits.
Complying with all relevant laws, regulations and building rules affecting the Services.
Ensuring that all Goods transported or stored do not include prohibited items, hazardous materials or waste except where specifically agreed and in compliance with regulations.
The Customer must be present or represented at the time of collection and delivery to direct the placement of Goods, confirm completion, and sign any relevant documentation. Where the Customer is not present, we will act according to prior instructions where reasonably possible, but we cannot accept liability for preferences or minor discrepancies in placement not specifically communicated.
8. Items Not to Be Submitted for Removal or Storage
The Customer must not submit for removal or storage any of the following items without our prior written consent:
Explosives, flammable or hazardous substances, including gas cylinders, fuel, paints, chemicals or similar items.
Perishable, refrigerated or frozen foods or goods.
Live animals or plants.
Cash, securities, jewellery, watches, precious metals, stones or similar high-value items.
Illegal goods or substances, or items in breach of any law or regulation.
If such items are included without our knowledge or consent, the Customer will be responsible for all resulting loss, damage or legal consequences, and Storage Finchley will not be liable for any loss or damage in respect of those items.
9. Waste and Environmental Regulations
Storage Finchley operates in compliance with applicable UK waste and environmental regulations. We are not a waste disposal company, and standard removal and storage Services do not include clearance or disposal of waste unless expressly agreed in writing.
The Customer is responsible for ensuring that waste, rubbish or items intended for disposal are identified clearly and separated from Goods to be removed or stored. If we agree to remove unwanted items, separate charges will apply, and such removal will be undertaken in accordance with relevant waste regulations.
We reserve the right to refuse to remove or transport items that appear to be waste, contaminated, hazardous or otherwise unsuitable for transportation or storage. Any costs arising from the presence of such items, including any regulatory charges, fines, cleaning, or specialist disposal, may be charged to the Customer.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, however caused, shall be limited as set out in this clause.
We will not be liable for:
Loss or damage arising from the Customer's failure to adequately pack or protect Goods where we have not undertaken packing.
Normal wear and tear, minor scratches, scuffs or dents that may occur despite reasonable handling.
Loss or damage arising from defects in the Goods, inherent vice, or pre-existing damage.
Loss or damage to fragile items where the Customer has failed to provide appropriate packing or has required us to move items against our advice.
Loss or damage caused by war, terrorism, civil commotion, acts of government or other events beyond our reasonable control.
For any loss of or damage to Goods for which we are found liable, our liability shall, to the fullest extent permitted by law, be limited to the lower of the cost of repair or replacement of the affected items, subject to any overall financial cap disclosed in our quotation or separate agreement.
The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods being removed or stored. Where we offer optional insurance or extended protection, details and terms will be provided separately.
11. Time Limits for Claims
Any apparent loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of delivery or collection from storage. The notification should describe the nature of the loss or damage and identify the affected items where possible.
Failure to notify us within this timeframe may affect our ability to investigate the matter and may result in a reduction or rejection of any claim, except where the Customer can demonstrate that it was not reasonably possible to provide such notice.
12. Storage Terms
Where Goods are placed into storage, they will be stored at a facility selected by Storage Finchley. We may move the Goods to a different facility at our reasonable discretion, provided that this does not materially affect the standard of service.
Storage charges are payable for each storage period in advance, as invoiced. Access to stored Goods is by appointment and may be subject to additional handling or access fees.
If storage charges or any other sums remain unpaid, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or otherwise dispose of some or all of the Goods in order to recover outstanding amounts and reasonable costs incurred. Any surplus after deduction of such amounts will be held for the Customer.
13. Access and Parking
The Customer is responsible for ensuring suitable parking and access for our vehicles at both collection and delivery locations, including obtaining any necessary permits or authorisations.
Additional charges may apply where we incur parking fees, fines, congestion charges or similar costs in connection with performing the Services. If our team has to park at a distance from the address due to lack of available or permitted parking, resulting extra time or handling may also be chargeable.
14. Delays and Events Beyond Our Control
We will use reasonable efforts to complete the Services within the agreed timeframes. However, we are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to severe weather, traffic conditions, road closures, accidents, mechanical breakdowns, strikes or other industrial disputes, or actions of third parties.
In such situations, we will take reasonable steps to minimise the impact and to rearrange or complete the Services as soon as reasonably practicable.
15. Data Protection and Privacy
We will process personal data provided by the Customer in accordance with applicable data protection laws. Personal information will be used to manage bookings, provide the Services, process payments, handle queries and comply with legal or regulatory obligations.
We may retain records of the Services and communications for a reasonable period for administrative, legal and accounting purposes. Customers may request details of the personal data we hold about them and request corrections where appropriate, subject to applicable law.
16. Termination of Services
We may terminate the Contract or suspend Services with immediate effect if:
The Customer fails to pay any sums due and does not remedy the breach within a reasonable period after being notified.
The Customer is in serious or persistent breach of these Terms and Conditions.
Continuing to provide the Services would be unlawful or unsafe.
On termination, all sums owing to Storage Finchley will become immediately due and payable. Any Goods in our possession may be retained as security until all outstanding amounts are settled.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of Storage Finchley. Any waiver of a breach of these Terms shall not be deemed a waiver of any subsequent breach.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any quotation or confirmation of booking, constitute the entire agreement between Storage Finchley and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
